How do creative agencies build enterprise loyalty from the ground up?
At soona, I worked as a Senior Account Manager, Producer, and Loyalty Strategist, helping define what long-term client relationships could look like as the company scaled.
I managed a $4.5M portfolio of enterprise clients, reported directly to C-suite teams, and partnered closely with UX to analyze customer insights across key touchpoints.
By translating data into clear strategy and aligning sales, production, and client experience teams, I helped shift enterprise accounts from transactional engagements to trusted, repeat partnerships built for growth.
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